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In the event that I have accidentally ordered the wrong size, can it be replaced with the correct size?
Answer :
Yes, we will be able to help you with the replacement in case you have ordered the wrong sized mattress while charging you just the logistics cost. However, we recommend that you measure your bed with the right tools without assuming the size and avoid all the trouble.
Do I still qualify for the 120 nights trial if I paid using financing?
Answer :
Yes, absolutely. If you decide not to keep your mattress, we would refund any instalments paid and cancel the agreement for you. There is a one-time logistics fee that will be deductible.
Does UrbanBed offer a warranty for their products?
Answer :
Yes. We offer a 15 years manufacturer warranty on all our mattresses. We also promise a 120 nights trial period to ensure the utmost comfort and convenience for our customers. We offer a one year warranty for the UrbanBed accessories. We also offer a five-year warranty on our topper.
What is the return or refund process?
Answer :
In case of any inconvenience, feel free to contact us. Details for the process of refund and exchange and warranty conditions are provided with the product. For mattresses there is a simple return policy. For accessories, as per industry practise, there is a strict no return policy. We will however, honour all requests for replacement and any manufacturing related issues.
Do I get the free 120 nights trial period on exchanged products as well?
Answer :
No. The 120 Nights Free Trial is limited to the first product i.e. on the UrbanBed mattresses only. We don’t offer the same feature with exchanged products.
What is the return or refund process?
Answer :
If you are not satisfied with your mattress, just email us at care@urbanbed.in or call us at our toll-free number. Yes, it is that simple. We will arrange for a pick-up and exchange the product or refund the amount after deduction of one way logistics fee.
